Refunds
What is refunded on axiris.ai: unused credits, failed generations, reserved slots, subscriptions.
On axiris.ai, a failed generation costs nothing: its credits are returned automatically. Purchased and unused credits are refunded on request within 14 days of purchase. A reserved slot cancelled at least 24 hours before it starts is refunded; minutes lost to an outage on our side are returned as a credit note. Gifted and earned credits are not refunded. Requests: contact@axiris.ai.
Version of 6 November 2026.
A failed generation
Credits are debited only once the result is there. If a generation fails or returns nothing, its credits are returned to you automatically, with nothing to do on your part.
Purchased credits
Purchased and unused credits are refunded on request within 14 days of purchase, to the card used to pay. Credits already spent are not refunded: the generation was carried out at your request.
After 14 days, the credits remain on your account and do not expire.
Gifted and earned credits
Credits gifted at sign-up and credits earned in the gallery have no monetary value: they are not refunded.
Reserved slots
- Cancellation at least 24 hours before the start: full refund.
- Cancellation less than 24 hours before, or unused slot: no refund.
- Outage on our side: if an outage causes you to lose more than 5 minutes of a paid slot, the lost minutes are returned to you as a credit note, usable on a future booking.
Subscriptions
A subscription may be cancelled at any time; it remains active until the end of the paid period and does not renew. The current period is not refunded pro rata.
A problem with a result
If a result is unusable because of a defect in the service (and not because of a choice of prompt or setting), write to us: we return the credits concerned.
How to request
Write to contact@axiris.ai from your account's address, stating the date of the purchase or of the slot. We reply within 5 working days. An accepted refund is paid to the original card; the time it takes to appear then depends on your bank, generally 5 to 10 days.
These rules do not limit the rights the law grants you.